Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you or the company you represent ("Customer", "you") and Firm Foundations Asphalt & Concrete, LLC, a Florida limited liability company, doing business as FirmBase ("FirmBase", "we", "our"). FirmBase is a software-as-a-service platform for construction operations at firmbase.build.

By creating an account, accessing the service, or clicking a button that says "I agree", you accept these Terms on behalf of yourself and any organization you represent. If you don't agree, don't use the service.

The "Service"is the FirmBase hosted platform, including all associated websites, APIs, mobile applications, portals, documentation, and support channels. We may add, change, or discontinue features of the Service. Material reductions in features you're currently paying for will be communicated 30 days in advance by email.

You are responsible for: (a) maintaining the security of your login credentials; (b) everything done through your account; and (c) promptly notifying us of any unauthorized access or security issue at security@firmbase.build.

Each individual user must have their own login. Shared accounts are prohibited except for service accounts explicitly created by an organization owner for automation purposes.

You agree not to:

• upload unlawful, infringing, defamatory, or obscene content;
• attempt to access another customer's data or circumvent our tenant isolation;
• reverse engineer, decompile, or scrape the Service;
• use the Service to send unsolicited messages, spam, or malware;
• resell or white-label the Service without a separate written agreement;
• use AI features in bulk to generate content you then pass off as human-authored in contexts where that's prohibited (bidding platforms, licensing filings, etc.).

We can suspend or terminate access for violations, with notice when feasible.

Current plans and pricing are on the Pricing page. Subscriptions renew automatically unless you cancel before the renewal date. All fees are non-refundable except as required by law.

Each paid plan includes a monthly allowance of AI credits (for proposal generation, photo analysis, etc.). Unused monthly allowances do not roll over. Pay-Per-Use credits you purchase separately do not expire. You can set spend caps in settings so surprise bills are impossible.

We may change plan pricing with at least 30 days' email notice. Price changes don't apply mid-billing-cycle.

You own all data you upload to FirmBase ("Customer Data"). You grant us a limited license to host, process, display, and transmit Customer Data as needed to run the Service for you.

We do not sell Customer Data and do not use it to train external foundation models. See our Privacy Policy for how we handle personal data specifically.

You may export your Customer Data at any time from settings, or by emailing support@firmbase.build. On termination, we retain your data for 30 days to allow export, then delete it (backups overwritten within 90 days).

Certain Service features use third-party foundation models (currently Anthropic's Claude). When you use an AI feature, the relevant prompt — which may include Customer Data — is sent to the model provider for processing and response.

Model output is not guaranteed to be accurate. You are responsible for reviewing AI-generated content (proposals, estimates, summaries) before relying on it for business decisions, legal filings, or contractual commitments.

We use model providers that contractually agree not to use our traffic to train their public models, but we cannot pass through that obligation to every downstream user. Do not paste secrets, passwords, or financial account numbers into AI prompts.

We (and our licensors) own the Service, the FirmBase brand, and all software, templates, design, and documentation that aren't Customer Data. Nothing in these Terms transfers those rights to you.

If you give us feedback or suggestions, we may use them freely to improve the Service without obligation to you.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure against every attack vector. We do commit to making reasonable efforts at availability and will publicly post known incidents at a status page once established.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIRMBASE'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) $100 OR (b) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

You will indemnify and hold harmless FirmBase, its officers, employees, and affiliates from claims arising from (a) your Customer Data, (b) your use of the Service in violation of these Terms, or (c) your violation of any law or the rights of a third party. We will indemnify you for claims that the Service as provided infringes a third party's intellectual property rights, subject to customary carve-outs.

You can cancel your subscription at any time from settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access immediately for material breach (non-payment, violation of acceptable use, security risk to other customers). We will give reasonable notice when feasible and allow a 30-day data export window.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be resolved by binding arbitration in Hillsborough County, Florida under the then-current rules of the American Arbitration Association. Either party may seek injunctive relief in a court of competent jurisdiction for alleged IP or confidentiality breaches.

We may update these Terms from time to time. For material changes we'll email account owners and post a notice in-app at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance.

Questions about these Terms: legal@firmbase.build

FirmBase (Firm Foundations Asphalt & Concrete, LLC)
Tampa, FL USA